FAQ

How do i know that the bag's size?

Please refer to the dimensions of the bags provided on the description of the product page.

How can i track my order?

We will send you an email notification as soon as your item ships with a tracking number so you can follow your order anytime.  

Please click the tracking number provided to be redirected to the tracking service site

Tracking number is not clickable/showing updated status

It can take up to 5 days for the tracking number to show first status. Once it fires its status you can follow it by clicking on the number anytime.

Haven't received my order yet

If your order takes longer than written, please contact us at support@pixiebagel.com

How long does international shipping take?

International delivery usually takes 7–12 business days after dispatch, depending on the destination and local customs clearance.

Make a return

Please refer to our Refund Policy page for all the information.

Do you offer free returns?

The customer will pay the shipping payment for returning the item back to us. Once the product is received and inspected, customer will receive full refund for the product.

Can i cancel my order?

If your order has been placed within the last hour, you can send an e-mail to support@pixiebagel.com

We will cancel your order and proceed to your refund (which will appear on your bank account after a couple of days).

I didn't receive an order confirmation？

After you have ordered from our online shop, you will receive an order confirmation by email. If you have not received this within an hour of placing your order, there could be one of the following reasons:

• Did the email end up in the SPAM folder of your email account?
• Maybe you entered the wrong email address?

If none of the described cases apply, please contact our support (support@pixiebagel.com), it may be that the order was not completed successfully.

For Leather Bags:
For daily cleaning, simply use a soft, dry cloth. For minor stains, gently wipe with a small amount of warm water and mild soap solution, then immediately dry with a soft cloth. Avoid using bleach, alcohol, or solvent-based cleaners to prevent damage to the bag’s surface.

For Straw Bags:
If your bag gets stained, gently wipe it with a soft, damp cloth, then dry it on a low heat setting using a hair dryer or similar device. In case of liquid spills, promptly absorb any excess moisture. With proper care and storage in a dry, well-ventilated place, your bag will maintain its beauty and accompany you for years to come.