Updated Return & Refund Policy
1. Return Window
You may request a return within 7 days of receiving your item.
All return requests must be submitted within this timeframe. Requests made after 7 days will not be accepted.
2.How to Request a Return
- Email us at support@pixiebagel.com with your order number and reason for return.
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Once approved, you’ll receive return instructions.
- A $5 return processing fee will be deducted from your refund.
- Please allow 3-5 business days after we receive your item for processing.
Refunds will be made to your original payment method. Please note that shipping fees, taxes, and duties are non-refundable.
Important Notes
3. Item Condition Requirements
To be eligible for a return, items must be returned in original, unused condition, including:
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No signs of wear, use, stains, or odors
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All original tags attached (including fabric tags and ribbon tags, if applicable)
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All original packaging included (dust bag, box, protective materials)
Items that do not meet these conditions may be refused or subject to partial refund at our discretion.
4. Required Proof Before Return Approval
Before a return is approved, customers must provide clear photos or a short video showing:
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The overall condition of the item
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All tags attached
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Original packaging included.(Dust bag)
Return instructions and the return address will be provided only after this proof has been reviewed and approved by our team.
5. Return Method & Responsibility
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Customer-arranged return
* Customers are responsible for arranging return shipping using a carrier of their choice. We do not provide standard prepaid return labels.
* We do not provide prepaid return labels by default.
* Customers are responsible for the package until it is received and inspected by us.
* We strongly recommend using a trackable shipping method. Items must be received back within 21 days of the purchase date.
In certain cases, we may offer return shipping assistance at our discretion.
6. Return Processing Fee & Shipping Costs
Return Processing Fee
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A flat return processing fee of $5 will be deducted from the refund.
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This fee covers order reversal, inspection, and restocking costs.
Return Shipping Cost
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Customers are responsible for the return shipping cost unless otherwise stated.
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Any shipping reimbursement, if offered, will be confirmed after the return is received and inspected.
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We recommend using a trackable shipping service, as the customer remains responsible for the package until it is received by us.
Original Shipping Fee
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For orders placed with free shipping, the original outbound shipping cost is part of the fulfillment service and is non-refundable.
Original shipping fees (including free shipping promotions) are non-refundable.
7. Refund Timeline
Once the returned item is received and approved, refunds will be issued to the original payment method within 3-5 business days.The duration of the refund depends on your choice of payment.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo or video evidence.
In these cases, we will cover all return-related costs and offer either:
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A replacement, or
- Partial refund,or
- Discount
9. Final Notes
We reserve the right to refuse returns or adjust refund amounts if returned items do not meet the conditions outlined above.
